FREQUENTLY ASKED QUESTIONS
Where are you located and can we visit your location to view the corals in person?
Our coral aquaculture facility is located in Barrie Ontario Canada and is not open to the public.
How do I place an order?
It is easy to place an order, add your items to your shopping cart and once all items are selected proceed to check out.
What payment methods do you accept?
Payments are made online with Visa, Mastercard, American Express, and Apple Pay.
I do not have a credit card, how can I pay?
If you do not have a credit card and would like to purchase from us please contact: firstname.lastname@example.org
Can I pick up my coral order locally?
Yes you can pick up your corals locally in Barrie Ontario and as of right now this is the only option until shipping becomes available.
Do you offer Shipping?
Shipping will be available very soon but for now local pick up is the only option.
Where and when can I pick up my order locally?
Once you have placed and paid for your order online you will receive an email from us asking for your preferred pick-up day and time. The pick-up location is in the South End of Barrie close to highway 400.
When will I receive an email in regards to when I can pick up my order?
We will send you an e-mail as soon as possible but depending on the time the order is placed please give us up to 12 hours to contact you. Also make sure to check your spam or junk mail folders, to help prevent this make sure to add @northernreefaquatics.com to your safe senders list.
Can I order outside of Canada or Ontario?
Currently We only sell Corals locally in Ontario, once shipping becomes available we will be able to ship all across Canada only.
Can you hold my Corals after I place an order?
Once payment is received we can hold your corals for up to 1 week until you are able to pick-up your order. We will not hold corals if no payment has been made.
I would like to purchase some corals online but how big are they and do they look like that in person?
All corals are sold as frags unless otherwise specified and are photographed on black “egg crate” under led lighting. Each square is 1/2” and by counting the squares it will give you an idea of how big the piece is. We do our best to make the corals represent how they look in person but everyone’s lighting differs so colors could appear differently.
Northern Reef Aquatics Aquaculture Facility Parameters:
Alkalinity: 9 dkh
All Corals are grown under EcoTech Radion G4 Pro’s and AI Hydra 26 HD’s