FREQUENTLY ASKED QUESTIONS
Where are you located and can we visit your location to view/ purchase the corals directly?
Our coral aquaculture facility is located in Barrie, Ontario Canada, corals can be viewed and purchased by appointment only. Please note that we do not have a retail location open to the public.
How do I place an order?
It is easy to place an order, add your items to your shopping cart and once all items are selected proceed to check out.
What payment methods do you accept?
Payments are made online with Visa, Mastercard, American Express, Apple pay, and E - Transfer by request.
I do not have a credit card, how can I pay?
If you do not have a credit card and would like to purchase from us please contact: email@example.com
Can I pick up my coral order locally?
Yes, you can pick up your corals locally in Barrie Ontario and have the option at checkout.
Do you offer Shipping?
Shipping is available Canada wide, please visit our shipping page for more information.
Do you ship Invertebrates? (crabs, snails, shrimp etc)
We are unable to ship Invertebrates at this time but if you are local you are welcome to pick them up.
Where and when can I pick up my order locally?
Once you have placed and paid for your order online you will receive an email from us asking for your preferred pick-up day and time. The pick-up location is in the South End of Barrie close to highway 400.
When will I receive an email in regards to when I can pick up my order?
We will send you an e-mail as soon as possible but depending on the time the order is placed please give us up to 12 hours to contact you. Also make sure to check your spam or junk mail folders, to help prevent this make sure to add @northernreefaquatics.com to your safe senders list.
Can I order outside of Canada or Ontario?
We ship Canada wide!!! we are unable to ship outside of Canada.
Can you hold my Corals after I place an order?
Once payment is received we can hold your corals for up to 1 week until you are able to pick-up or available to receive your order. We will not hold corals if no payment has been made.
I would like to purchase some corals online but how big are they and do they look like that in person?
All corals are sold as frags unless otherwise specified and are photographed on black “egg crate” under led lighting. Each square is 1/2” and by counting the squares it will give you an idea of how big the piece is. We do our best to make the corals represent how they look in person but everyone’s lighting differs so colors could appear differently.
Northern Reef Aquatics Aquaculture Facility Parameters:
Alkalinity: 9 dkh
All Corals are grown under EcoTech Radion G4 Pro’s and AI Hydra 26 HD’s